Privacy Policy for Octave Coffee
At Octave Coffee, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in connection with our services. We adhere to the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services, which include artisan coffee and tea beverages, freshly baked pastries and sandwiches, live music performances, record sales, music merchandise, event hosting, and catering.
- Personal Data You Provide Directly: This includes information you provide when making a reservation for an event, signing up for our newsletter, making a purchase (e.g., coffee, merchandise, records), booking catering, or contacting us directly. This may include your name, email address, phone number, and payment information.
- Information Collected Automatically: When you visit our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is gathered through cookies and similar tracking technologies.
- Transaction Data: Details about purchases you make through our site or at our venue, including products/services acquired, transaction amount, and timestamp of the transaction.
2. How We Use Your Information
We use the collected information for various purposes, based on legal grounds such as legitimate interests, contract necessity, or your consent:
- To Provide and Manage Services: Fulfilling orders for coffee, pastries, merchandise, processing event bookings, catering requests, and managing your account.
- Communication: Sending you updates about your orders, event confirmations, responding to your inquiries, and with your consent, sending marketing communications about new products, events, and promotions.
- Improvement of Services: Analyzing site usage to understand preferences, diagnose technical problems, and improve the overall user experience of our site and the quality of our offerings.
- Security and Fraud Prevention: Protecting our site, services, and customers from fraudulent activities and unauthorized access.
3. How We Share Your Information
We do not sell your personal data to third parties. We may share information with:
- Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, website hosting, analytics, and email delivery. These providers are obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: When compelled by law, legal process, or governmental request, or to protect our rights, privacy, safety, or property, and that of our affiliates, you, or other third parties.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Your Rights Under GDPR
Under the GDPR, you have several rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is ever 100% secure.
7. Third-Party Websites
Our site may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Octave Coffee
38 Charing Cross Road
Ground Floor
London, Greater London, WC2H 0JG
UK